![]() Now, select System Refresh to reset Xfinity Cable Box.Īfter the reset try checking if the cable box issue still occurs. Select Troubleshoot and then tap on Continue. Select the device you need to troubleshoot. ![]() Under the Overview Menu, you will find the TV option. ![]() Open the Xfinity My Account App installed on your smart device. Take note that the reset process will delete all personal settings and configurations. To fix this you need to perform a factory reset. Sometimes a problem with the system settings of the box is causing the booting process to take longer. Solution 4: Factory reset the Xfinity box If you want to use a wireless connection then make sure that the TV and Xfinity box is close to the router. If bypassing the WiFi works then there might be a problem with the router. Try connecting the Ethernet cable directly to the Xfinity cable box. Since the Xfinity TV box requires a good internet connection to work you should make sure that the internet is working. Solution 3: Check the internet connection Try checking if this system refresh fixes the Xfinity welcome screen problem. The TV Box will resume to play the previous channel. Using the right arrow button, select Restart then click OK. With the same down arrow, select the Power Preferences then click OK. Using the Down arrow, highlight the Device Settings then click OK. Use the right or left arrow button to highlight Settings then click OK. On your remote control, click on the Xfinity button. Tt will take a few moments to restart the TV Restart via the Device Settings Box On your Xfinity remote, press the A button to access the Home Menu.Ĭlick the OK button the second time, then press Restart. Do not turn off or unplug any of your Xfinity Tv boxes while performing the System Refresh and Restart Device. You’ll get two options, System Refresh and Restart Device.Ĭhoose one and tap on Start Troubleshooting. This option can also be selected from the service tab. Open the Xfinity My Account app on your smartphone (available on both iOS and Android). Restart Using Xfinity My Account Application This fixes any temporary power, software, or connection issues that could be causing the problem. When you power cycle the Xfinity box you are basically restarting the device doing a system refresh. Disregard this step if you are using a wireless TV box. If your Xfinity box is connected to a router before going to the modem then try connecting the ethernet cable directly to the modem to eliminate the possibility of the router causing the problem. This will eliminate any possible power strip issues that could be causing the problem.Įthernet cables work by transmitting data to and from the TV box. If your Xfinity box is connected to a power strip then try disconnecting the power cord from here then connect it directly to the power outlet. Make sure that everything is connected tightly and that there are no loose connections. This includes the power cord, ethernet cable, and other cords. You can start troubleshooting of the Xfinity cable box just shows the welcome screen problem by checking all the cables. Here’s what you need to do to fix the Xfinity stuck on welcome screen problem. This can be a frustrating experience as you won’t be able to watch your favorite shows when it happens. One of the issues that you might experience with your Xfinity cable box is being stuck on the welcome screen.
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